FAQs

First Aid Dummy

Topics

Courses
Certification
Registration and payment

Hosting a course
English as a second language
Nursing mothers
Physical disabilities
First aid and supplies
Legal liability


COURSES

Which courses do you offer?
Standard First Aid & CPR/AED, Emergency First Aid & CPR/AED, Workplace Emergency First Aid (OFA Level 1), Emergency Child Care First Aid & CPR/AED. CPR/AED, Babysitting.

I am applying for work and want to take a first aid course. Which course should I take?
That depends on what type of job you are applying for. Please call us for advice or contact the company you are applying to.

Is there a minimum age for people taking your courses?
For Workplace Emergency First Aid (OFA Level 1) the minimum age is 16 years. For all other Red Cross courses we recommend a minimum age of 11 years.

Where are your courses held?
Our Coquitlam course location is: 1160 Lansdowne Drive, Coquitlam, BC, V3B 5V8

Our North Vancouver course location is: Capilano Mall, #201-935 Marine Drive, North Vancouver, BC, V7P 1S3

Please note that our office address in Coquitlam is different from our course location.

Do I need to do any pre-reading before my course?
No. However, if English is your second language, you may like to make arrangements to pick up your book and study it before the course. Please call before pick up.

My employer says I need AED skills. What does this mean?
AED is an abbreviation for Automated External Defibrillator. An AED is a machine used when giving CPR. AED's save lives and all Red Cross certification courses for adults include AED skills.

Will my course include a test?
Yes. Red Cross certification courses contain a multiple choice test with a required pass mark of 75%. If English is your second language, or if you have a learning disability or difficulty reading, please discuss this with us when you register for the course.

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CERTIFICATION

What do I have to do in order to get my certification?
You will be required to attend 100% of your course, participate fully during your course, be able to demonstrate the practical skills to the level required and also achieve a minimum score of 75% during the multiple choice test.

When will I receive my certificate?
On successful completion of the course, you will be given your Red Cross first aid or CPR certificate. We recommend that you take a photocopy of your certificate in case you lose it. You may need this later for employment purposes.

I have lost my certificate. How can I get a replacement?
You can get a replacement certificate by calling the Red Cross contact centre: 1-888-307-7997. You will need to let them know the name of Red Cross course taken, course date, instructor’s name. There is a charge for replacement certificates.

When will my Red Cross certificate expire?
All Red Cross certification courses have a three year expiry. For certain courses, there is a shorter re-certification course that can be taken if you need to renew your certificate. A recertification course must be taken before your certificate expires. If you allow your certification to expire, you will need to take the full course again. There is no expiry on participation courses such as Babysitting.

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REGISTRATION AND PAYMENT

How can I register for a course?
You can register for a first aid or CPR course online via our website or by calling 604-945-7277 during office hours (Monday to Friday 9.00am - 5.00pm).

I don’t have a credit card. Can I still register online?
You can register online and either select cheque payment or ask a friend or family member to make the payment for you with their credit card. Don’t forget to pay them back ☺

What methods of payment do you accept?
We accept Visa, MasterCard, money orders and cheques. Payment must be received before the course date to hold your place.

How can I pay for my course?
You can pay for your course online or over the phone by Visa or MasterCard. If you have given us your email address, you will receive your course confirmation and receipt within minutes of your registration. You can mail a money order or cheque to our office, however your place on the course is not confirmed until payment has been received and processed.

Who is RegOnline?
RegOnline is the company we use to handle our online registration and payments.

Where can I find out about RegOnline regarding privacy of information and credit card transactions?
You can find more information about RegOnline here.

What is your cancellation policy?
Our cancellation policy

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HOSTING A COURSE / ONSITE FIRST AID TRAINING

When can I host a course?
Courses can be held on any day of the week at a time that suits you and your group. Please contact us for more information about onsite first aid training or to schedule your course.

Can I host a first aid course at my office? School? Church?
Yes! If you have a suitable training room, a Red Cross instructor can come and teach a course in the convenience of your own venue.

I'd like to organize a private course for my group but I don't have a training room. What can I do?

If you don't have a suitable training room, you can book a class at our venue in Coquitlam. Just contact us to arrange a mutually convenient date.

For more information about onsite training please follow this link

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ENGLISH AS A SECOND LANGUAGE (ESL)

My English is not very strong. I am worried that I may not understand the course material or be able to do the test. What should I do?

  • You may like to consider inviting an English speaking friend or family member to take the course with you. Your friend will be able to help you during your course.
  • If you make us aware of your situation, we may be able to make arrangements for an instructor to assist you during your test. We want you to be successful!
  • You are welcome to pick up your book from our office before the course so that you can study the course material. Please call before you pick up your book.

Do you teach courses in different languages?
Yes! Please choose from the following list:

First Aid and CPR in Farsi

First Aid and CPR in Mandarin

First Aid and CPR in Cantonese

First Aid and CPR in Tagalog

Please contact us to book a private course with us for your group.

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NURSING MOTHERS

I am still nursing. Can I bring my baby with me to the course?

Yes as long as your baby is not yet crawling or rolling. You will need to bring a babysitter to the course with you so that you will be able to concentrate on the material being taught and practice the skills. If your baby is fussy, the babysitter will be required to take them out of the room for a while so as not to disturb the group. There is no charge for your babysitter to attend the first aid class.

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PHYSICAL DISABILITES

I have problems walking. Is there an elevator at the course location?
Yes. There are elevators at our Coquitlam location (Lansdowne Drive) and our North Vancouver location (Capilano Mall).

For courses at other locations, please contact us for information.

I have trouble moving around and getting down onto the floor due to joint problems. Will I be able to take a first aid course?
Yes. It is important that you call and discuss your situation with us before your course. In most cases, we can make arrangements within the classroom so that you will be able to perform the skills without being uncomfortable.

Workplace Emergency First Aid (OFA level 1) students please note: In order to be certified, you are required by law to be physically fit enough to respond to an emergency situation.

STUDENTS WITH SEVERE ALLERGIES

I have a severe allergy. Can I still take a course?
Yes. Just let us know what you are allergic to and bring your Epi pen and any other necessary medication with you to the course.

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FIRST AID SUPPLIES

When I register for a course and purchase first aid supplies online, when will I receive my supplies?
Your supplies will be ready for pick up at your course.

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LEGAL LIABILITY

Can I be sued for giving first aid?
As a citizen of Canada and resident of BC you are protected by the Good Samaritan Act.

If you travel to other provinces of Canada or other countries the legal situation may be different so find out before you travel.

Once I have my first aid certificate am I obliged to give first aid?
In most cases, you are not obliged to give first aid. If however, you are involved in a motor vehicle accident, you must remain at the scene and give assistance until you are given permission to leave. Individuals whose paid employment obligates them to perform first aid are not covered

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