Frequently Asked Questions
You have questions - we have answers
- Basic Life Support (BLS)
- Babysitting (for 11-15 year olds)
- CPR/AED Level A (adult skills only)
- CPR/AED Level C (adult, child, infant skills)
- Emergency Child Care First Aid CPR/AED Level B (Child and infant skills)
- Emergency First Aid CPR/AED Level A
- Emergency First Aid CPR/AED Level C
- Level 1 equivalent (Emergency First Aid - Workplace)
- Mental Health First Aid – Basic and Youth
- Mental Health First Aid for Adults Who Interact with Youth
- Standard First Aid & CPR/AED Level A
- Standard First Aid & CPR/AED Level C
That depends on what type of job you are applying for. Please call us for advice or contact the company you are applying to.
Please check the Course Details section for the course you are interested in taking.
Coquitlam public classes are held at Eagle Ridge Bible Fellowship (ERBF) - one block west of Coquitlam Centre Mall and close to SkyTrain stations.
Address & Map: 1160 Lansdowne Drive, Coquitlam, BC, V3B 5V8 Map
- Parking: There is a large free car park at ERBF. Please park in the North car park and enter the building through the glass doors marked "Office Entrance"
- Accessibility: Automatic main doors and elevator access to the first floor classrooms.
- Training room location: When you enter the building, follow the signs to your training room.
Safe + Sound does not have an office at this location.
Vancouver/Burnaby public classes are held at studio 301 in the Enterprise Center in Boundary View Plaza.
Address & Map: 3701 Hastings Street, Burnaby, BC, V5C 2H6 Map
- Parking: Off street - 12-14 free off-street spots for building users, accessible via a code/barrier on a first come first served basis. On-street - Free on-street parking on surrounding streets.
- Accessibility: There is no elevator at this location. The classroom is up one flight of stairs.
- Training room location: When you enter the building, follow the signs to your training room.
Safe + Sound does not have an office at this location.
Pre-reading is not required, however, if English is your second language, you may like to study the course book before your class. Once you have registered for a class you can email us to request a copy of the e-book.
AED is an abbreviation for Automated External Defibrillator. An AED is a machine used when giving CPR. AED’s save lives and all Red Cross certification courses for adults include AED skills.
Yes (except for Babysitting and Mental Health First Aid)
Written knowledge evaluations are required for all Canadian Red Cross course certification courses.
If English is your second language, or if you have a learning disability or difficulty reading, please discuss this with us when you register for the course or before your course date.
Knowledge evaluations must be completed individually – participants are not permitted to complete in pairs or as a group. Written knowledge evaluations are closed book evaluations.
If you do not successfully complete the knowledge evaluation you may review your incorrect responses with the instructor immediately after the test.
Our goal is to help you feel more knowledgeable about first aid practices and better equipped to deal with a situation where first aid is required.
First Aid courses do require a certain degree of physical activity. For most people, the physical activity involved in a First Aid and/or CPR course should not pose a threat to their health. There are a small number of people who may find the physical activities in a course strenuous.
If you have any concerns about the level of activity involved in the course, please consult with your physician prior to attending the course. If you are unsure if you should participate in any aspect of the course involving physical activity, please see the course instructor before the course begins.
Safe + Sound does not offer public recertification classes.
If your Red Cross first aid / CPR certificate has expired, you will need to take the full course again to recertify.
Certification and Recertification
To be issued with Red Cross certification you you will be required to fulfill the following requirements:
- Attend 100% of your course.
If you do not attend 100% of your course the instructor will not be able to issue you with certification. This is a requirement of Canadian Red Cross.
- Participate fully during the course and be able to demonstrate the practical skills to the level required by the Canadian Red Cross.
- Achieve a minimum score of 75% during the multiple choice test. If you have any concerns about your ability to pass the written test, please contact us before your course to discuss your situation. We will do everything we can to help you to be successful.
After each course, Safe + Sound submits the class roster to Red Cross. If you completed your course successfully Red Cross will email you instructions on how to access your e-certification.
With classes that take place on weekend days, the class roster is submitted to Red Cross on the following Monday. You should receive your certification email within 24 hours of this.
If you have not received your certification email from Red Cross, please check your spam folder before calling us, just in case it's been re-directed. Thank you.
In order to receive Red Cross certification you need to:
- Attend 100% of the course
- Pass the written test
- Demonstrate the practical skills to the standard required.
If you do not pass the written test and practical skills section of your course, you will need to re-register for a repeat class.
The cost for a repeat class is 50% of the original course fee +GST. Registration for repeat classes must be requested by emailing our office and registration must be done by phone.
If you pass the practical skills section but not the written test, you will need to retake the written test only.
You may retake the multiple-choice test within 30 days from your course date. Please contact us to arrange a suitable time to do this. The fee for repeat written tests is $20.00+GST and must be paid in advance by credit card.
If you pass the written test but not the practical skills section, you will need to attend another full in-person class.
To be eligible for a discounted rate, the repeat class must take place within 30 days from today, subject to availability.
You will be required to pay 50% of the original course fee. Please check our website course schedule and contact us to register. Please do not try to register online as the discounted rate is not available via our website.
If you do not receive certification because you arrived late or were late back from a break during the course, you will need to re-register for the course and pay the full course fee.
Red Cross certification is issued by the Canadian Red Cross, not by Safe + Sound.
For help accessing your Red Cross account or if you have questions about certification please contact:
Red Cross Contact Centre: 1-877-356-3226.
You will need to provide the following information:
- First and last name
- Email address
- Phone number
- Date of first aid/CPR course
- Name of first aid/CPR course
Most Red Cross certification courses have a three year expiry. An exception is Basic Life Support (BLS) which has a one year expiry.
For certain courses, there is a shorter re-certification course that can be taken if you need to renew your certificate. A re-certification course must be taken before your certificate expires. If you allow your certification to expire, you will need to take the full course again.
There is no expiry date on the following course certificates:
- Red Cross Babysitting.
- Mental Health First Aid
Written knowledge evaluations are required for each Canadian Red Cross course that results in certification.
Knowledge evaluations must be completed individually – participants are not
permitted to complete in pairs or as a group. Written knowledge evaluations are closed book evaluations.
If a participant does not successfully complete the knowledge evaluation they are permitted to remediate incorrect responses with the instructor. They are not required to observe a waiting period prior to remediation.
Participants who indicate a challenge with reading or writing may complete their
knowledge evaluation verbally with the instructor provided that it is administered individually.
If a participant is unable to pass the written test after a second attempt or, if they do not pass the practical portion of the class, they will need to re-register and repeat the training.
Registration, Payment and Cancellation Policy
You can register for a first aid or CPR course online via our website (visit our course registration pages) or by calling 604-945-7277 during office hours (Monday to Friday 9.00am – 5.00pm).
To register for a course online you need a Visa or MasterCard. If you don’t have your own credit card you may like to ask a family member or friend to register you using their credit card. If this is not an option for you, please call our office to arrange to make a cash payment. Tel: 604-945-7277.
We accept Visa and MasterCard. Payment must be received before the course date to hold your place.
Visa, MasterCard, EFT, Business cheques
We do not accept:
Personal cheques, cash
You can use Visa or MasterCard to register online or by phone.
We will email course details and a receipt to you when you have submitted your registration.
If you don’t have a credit card:
Purchase a pre-paid Visa or MasterCard in order to complete your registration.
Ask a friend, family member or co-worker to call our office and make a credit card payment on your behalf.
Each course participant needs to be registered separately with their own email address. Red Cross requires a unique email for each person in order to be able to issue electronic certification
Our cancellation policy and other terms and conditions can be found here: Terms and Conditions.
You can find our Terms & Conditions via this link: Safe + Sound First Aid Training Ltd. Terms & Conditions
Private Group Training at our location or yours
Courses can be held on any day of the week at a time that is mutually convenient. Please contact us for more information about onsite first aid training or to schedule your course.
To meet WorkSafeBC requirements, the room must be a minimum of 46.5 sq. metres (500 sq. feet) of clear working space in addition to the seating area per class of 10-18 candidates,
For classes with fewer than 10 candidates, the room must be equal to 4 sq. metres (44 sq. feet) per candidate.
The instructor must have an unobstructed view of the candidates during the training and /or evaluation.
If you don’t have a suitable training room, you can book a class at our Coquitlam Training Centre.
Contact us for location details and to arrange a mutually convenient date for your training.
For private first aid & CPR classes, we charge a flat fee for up to 12 people and a per person fee for any additional participants.
We have to charge a flat fee because there are fixed costs associated with running private group classes and these remain the same, regardless of the number of participants.
In our experience of providing group training we've found that for various reasons, a few participants will drop out at the last minute. If we offered refunds or free transfers to upcoming public classes for every participant who cancelled at the last minute, our costs would be higher than our income and our business would not be viable.
For this reason, if less than 12 people attend the course we don't offer refunds or free transfers to upcoming classes.
Thank you for your understanding.
Yes! If you have a suitable training room, a Red Cross instructor can come and teach a course in the convenience of your own venue.
We take bookings up to 6 months ahead of the course date. We recommend booking your course several months ahead if possible in order to get a date that's convenient for you. Saturdays are the most popular days for classes. Please book as early as you can as dates are limited.
How to set up your training area for the first aid class - a guideline for first aid course hosts.
Size of area required: The minimum size required by WorkSafeBC for first aid classes is 500 square feet of clear space (for practical work) in addition to the seating area.
Room shape: Ideally square. Long, narrow rooms do not work well for first aid/CPR training. With rectangular rooms it’s best if the shortest wall dimension is at least 20’ long.
Room set-up: Chairs should be set up in one or two lines parallel to the front of presentation area or in a semi circle. If the room is large enough to accommodate tables for students, this is appreciated but not required.
Washrooms: There must be washrooms close to the training area.
Room Cleanliness: Participants will be doing floor work during the training. It is important that the floor is clean, not just for the comfort of the students but to protect the instructor’s equipment.
Teaching Environment: The area must be quiet with very little background noise including music. The room or area must be situated in a place where students will not be disturbed by people walking through during the training. Lighting - must be adequate.
Furniture and Equipment - Required: Chairs are required for each participant and the instructor as well as two or three tables.
In boardrooms with a large central table, this table may have to be moved to one side or dismantled in order to provide adequate space for the practical sessions.
Equipment - Nice to have
- Projector screen or plain wall to project against.
- Flip chart with paper
- TV with HDMI input
Room set up time: Our instructor will arrive at the course location approximately one hour before the class start time. The instructor will need up to an hour to bring equipment into the training room and get the equipment set up so that they can start the class on time.
As the course organizer it is your responsibility to ensure that the room is open and set up for the training at least one hour before the class start time. Thank you for taking care of this; the training day will run more smoothly because of your efforts and the students and instructor will appreciate it very much. We hope you and your team enjoy your training with Safe + Sound!
English as a second language (ESL)
- You may like to consider inviting an English speaking friend or family member to take the course with you. Your friend will be able to help you during your course.
- If you make us aware of your situation, we may be able to make arrangements for someone to assist you during your test. We want you to be successful!
- Once you have registered for your class you can ask us to email you a link to an electronic version of the course book. That way you can study the course material before you attend your class.
Yes. We can send you an electronic version of the relevant course book to study before your class if that would be helpful to you.
Red Cross no longer issues hard copies of first aid books to students however we have books for sale during classes for people who would like one.
Safe + Sound has a partnership with Family Plus First Aid. Owner and first aid instructor Lucy Han teaches classes public and private in Korean. You can find information about first aid classes in Korean via Lucy's website:
We do not run public classes in Farsi, however, you can book a private first aid class for a group of 10-18 students. Our instructor Reza will be happy to conduct the class for your group in Farsi.
For more information please contact us by filling in the form on our Private Group First Aid Training page
Yes as long as your baby is not yet crawling or rolling. You will need to bring a babysitter to the course with you so that you will be able to concentrate on the material being taught and practice the skills. If your baby is fussy, the babysitter will be required to take them out of the room for a while so as not to disturb the group. There is no charge for your babysitter to attend the first aid class.
Accessibility, physical disabilities, Learning, Reading challenges
COQUITLAM location (Lansdowne Drive) - Elevator available.
It is important that you call and discuss your situation with us before your course. In most cases, we can make arrangements within the classroom so that you will be able to perform the skills without being uncomfortable.
Emergency First Aid (OFA Level 1) students, please note: in order to be certified, you are required by law to be physically fit enough to respond to an emergency situation.
Yes. Just let us know what you are allergic to and bring your Epi pen and any other necessary medication with you to the course.
Benefits of online training include:
- Cost effective: no hotels, travel, meals and less time away from the workplace.
- Convenient: courses can be completed wherever you have access to a computer and internet access.
- Self paced: students can pause at any time and continue where they left off.
- Consistent: video /slide format ensures the course is the same every time.
- Easy verification: online access to training and certification records for students and managers.
Click here for a full list of online courses, listed alphabetically.
The BIS Training Solutions is a network of more than 200 leading safety training companies from across North America who collectively share and provide companies and individuals with access to a wide variety of safety training courses through one centralized online application.
Since 2010, the collaborative partnership between these training companies has not only enabled the best-of-the-best in online safety training to be brought together in one location but it is also helping to improve industry safety performance through the provision of convenient, cost-effective training.
Our partners BIS Training Solutions are, in our opinion, the best providers of online safety training courses in Canada. We’ve been working with BIS since March 2012 and we are completely happy with the service they provide.
It might be that your first aid certification hasn’t yet expired but you don’t feel confident in your skills and would like a refresher or you maybe you need to do a WHMIS course or H2S. Whether you’re looking for Confined Space Entry, Firefighting, Ground Disturbance, Fall Protection, Safe Slinging and Rigging, First Aid, Transportation of Dangerous Goods, WHMIS, Wilderness Awareness, or many other safety courses, you will likely find them in our Online Course Library.
Everyone learns at a different pace and everyone retains information differently. When you take a course online, you go at your own speed. If you get to a certain point and don’t fully understand the material, you can pause and go back for a review. On the other hand, if everything makes perfect sense, you can go straight through the entire course right to the test.
ICAB is the International Competency Assessment Board
The International Competency Assessment Board (I-CAB Foundation) is a non-profit organization with chapters in Canada, the United States of America, Great Britain and Australia.
The mission of the I-CAB Foundation is to administer assessments that measure existing levels of competency and facilitate ongoing development. It provides individuals and organizations with
competency assessments and development planning based on accepted academic rationale and provides demonstrative due diligence for applicable regulatory requirements.
As a citizen of Canada and resident of BC you are protected by the Good Samaritan Act.
If you travel to other provinces of Canada or other countries the legal situation may be different so find out before you travel.
In most cases, you are not obliged to give first aid. If however, you are involved in a motor vehicle accident, you must remain at the scene and give assistance until you are given permission to leave. Individuals whose paid employment obligates them to perform first aid are not covered